Legal

Privacy Policy

Effective Date: April 30, 2026 · Last Updated: April 30, 2026

Renovations INC ("we," "us," or "our"), operating as Renovations INC, respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit windowsreno.com (the "Site"), request a free estimate, or otherwise communicate with us.

1. Information We Collect

Information you give us directly

When you fill out our free-estimate form or otherwise contact us, you may share:

• First and last name
• Email address
• Phone number
• Project address (city, state)
• The service(s) you're interested in
• Any project details or messages you choose to include
• Whether you've consented to receive transactional and/or marketing communications

Information collected automatically

When you visit the Site, we may automatically collect limited technical information such as your IP address, browser type, device type, pages viewed, and referring URL. We use this for analytics and Site security only.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your estimate request — replying by phone, email, or text to schedule and complete your consultation.
• To provide our services — including measurement appointments, scheduling, billing, and project follow-up.
• To send transactional messages — appointment reminders, project status updates, and customer-service responses.
• To send promotional messages — only if you've checked the optional marketing-consent box.
• To improve our Site and services — through anonymous, aggregated analytics.
• To comply with legal obligations — such as record-keeping required by Nevada contractor licensing.

3. SMS / Text Messaging Disclosure (TCPA)

We do not share your phone number with third-party marketers. We use it solely to communicate with you about your project and (only with your separate marketing consent) about Renovations INC offers.

4. How We Share Your Information

We do not sell or rent your personal information. We may share limited information only with:

• Service providers we use to operate the business — for example, our CRM, email-delivery service, or scheduling software — under written agreements that restrict their use of your data.
• Manufacturers when registering your product warranties (with your knowledge — e.g., James Hardie, Andersen, Jeld-Wen).
• Subcontractors performing your installation, only as needed to complete the work.
• Legal authorities when required by law, court order, or in response to a valid legal request.

5. Cookies & Tracking

The Site uses minimal first-party cookies for functionality (such as remembering form state). We may also use Google Analytics or a similar privacy-respecting analytics tool to understand aggregate Site usage. You can control cookies through your browser settings.

6. Data Retention

We keep estimate inquiries and customer records for as long as needed to provide service and to comply with applicable law (typically 7 years after the last interaction, consistent with Nevada contractor record-keeping requirements). After that, we securely delete or anonymize the data.

7. Data Security

We use commercially reasonable physical, administrative, and technical safeguards to protect your information, including encrypted data transmission (HTTPS), access controls, and limited employee access on a need-to-know basis. No system is 100% secure; we cannot guarantee absolute security.

8. Your Rights

For all U.S. residents

You may at any time:

• Request a copy of the personal information we hold about you
• Request that we correct inaccurate information
• Request that we delete your information (subject to legal retention requirements)
• Opt out of marketing communications by replying STOP to a text or clicking unsubscribe in any email

California residents (CCPA / CPRA)

Under the California Consumer Privacy Act, you have additional rights, including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell or share your personal information for cross-context behavioral advertising. California residents may exercise these rights by contacting us at the address below.

Nevada residents (NRS 603A)

Nevada residents may submit a verified request to opt out of the sale of covered information by contacting us at info@renovationinc.com. We do not currently sell personal information to third parties.

9. Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be posted on this page; continued use of the Site after a change constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this policy or wish to exercise any of your rights, please contact us using the information above. We will respond within 30 days.